Sometimes we have something to say, something to share, this is the place we publish it

Blog


1 Comment

The power of great design

07.19.09 Posted in User Experance by Karl Camenzuli

It seems that most companies are still not getting what makes great design and are happily approaching it subjectively. The key to really great design is to move away from opinion and towards observation if you really want to maximize the return on investment from the user experience. User experience design is not merely aesthetic. Rather, its aim is to guide and facilitate users’ behaviour, which can be observed and measured.

For example lets look at the recent Malta Jazz Festival website, the designer and client opted to go for an all Flash approach without any alternative for the user. As the festival was heavily promoted within the tourism sector you can expect that a fair number of individuals would be browsing via mobile devices, especially when you take into consideration the rise of such platforms internationally. As you can see from the screenshot below the website was totally inaccessible on the iPhone and the majority of mobile platforms that do not support the Adobe Flash plug-in. As a result, all mobile users had to look elsewhere for information and ticket bookings….

Malta Jazz Fest website: Comparasion between browser and mobile browser

Limiting the user only leads to frustration and a loss in fulfilling the goal you set out to achieve. Allow time and expense in your budget to take the user experience into account both during design and after the launch.

The key to calculating a user experience return on investment is making the connection between user behaviour and business goals. When aligned with a business objective and a financial outcome, the design can be targeted to influence desired user behaviour.

So to sum it up the key to good design is a design that achieves the goal of connecting users behaviours with financial returns.

If you liked this article you may also enjoy another titled ‘Breaking out of the browser’


3 Comments

See what we found when we took some of our clients to Marketing Week in London

07.06.09 Posted in SME New Media Training Seminars, Search Engine Marketing (SEO) in Malta, The Designers Plate by Karl Camenzuli

Entrance to Marketing Week LondonSod the tennis, we just spent the last few days at London’s Olympia main exhibition hall to celebrate Marketing Week with some of our clients.

This years show was nothing but impressive with a diverse display of exhibitors along with some very interesting speakers all sharing knowledge of best practices and future developments. We all found it very interesting to see how excited everyone is with the surge in mobile interaction thanks to the iPhone. The show was split into four main areas. Online, Data, insight and in-store Marketing. Below are some images and videos of talks from the two day event.

Setting yourself content goals from www.marketinginmalta.com on Vimeo.

Introduction to Digital Editions from www.marketinginmalta.com on Vimeo.


3 Comments

What’s your voice?

06.25.09 Posted in Marketing Strategy, Notice board, Revamping your Site by Karl Camenzuli

Baby Rio: http://www.miriamchristine.comIs your website one that keeps screaming for attention with useless images and vain content in the hope that this will attract the impatient and sceptical user? If so, wake up now as attention spans demand the information NOW!

  • Do you have big pictures of shiny, happy people pretending to be customers?
  • Do you have images or content who’s objective is to get real estate on a page?
  • Does your organization embrace verbosity atrocities?
  • Do you create a barrier of entry to your content, splash screens or needy long registration forms?
  • Is your company organization-centric or customer-centric?
    Example: OC = MICE CC= Dropbox
  • Would you buy into anything if the website you are using is not delivering the message you want and NOT user friendly?
  • Or is your culture one that helps your users quickly and easily do what they came to do?

Feel free to comment on local (Maltese) sites you feel ‘GET IT’ and those that don’t.


1 Comment

Investing in a web designer can limit your vision and be a waste of money

06.23.09 Posted in Commissioning a Website by Karl Camenzuli

As many of you that read this blog or know me personally know, I used to design websites and like most freelances operated as a one man band. I still do when the mood takes me although these days it’s more for my own side projects. My client work is more concentrated on the strategy that goes into making websites work. What surprises me is how so many people I come into contact within this industry manage to convince clients how to ‘successfully’ market a site without understanding the basics of what’s underneath the hood.

You can’t deny the fact that aesthetics play a very important role but with more and more companies turning online as a more tractable, accountable and effective use of their marketing budget it really is about much more then a pretty frontend.

Designers need a toolset of knowledge to produce something that’s going to work, and work well otherwise you are better off employing the services of someone that can manage the design process before the designer gets carried away with something that looks amazing but might not be that practical for your client base.

The old proverb ‘if you build it, they will come’ no longer rings true. Even if look fancy, blitz the market with advertising and offer me a discount.

Mistakes I’ve made and learnt from along the way

  1. Expect a client to grasp what can be a steep learning curve with a content management systems
  2. Not explaining the findings in analytics from a monetisation perspective
  3. Not challenging the clients views along the development process with hard evidence to backup decisions
  4. Not encouraging the use of an online copywriter before development
  5. Committing to the design stage early
  6. Not conducting usability tests at each stage
  7. Thinking I could write copy for every website.. I cant

A good web designer has a role to play and will certainly have a full plate dealing with producing the most optimised code possible with time being taken up ensuring that the following is taken into account:

  • Accessibility
  • HTML validation
  • JavaScript validation
  • CSS validation
  • Image optimization

While a copywriter will be looking at:

  • Incorrect punctuation marks, particularly apostrophes, quotation marks and hyphens.
  • Headings
  • Widow/orphan terms in important paragraphs
  • Consistency
  • Keywords within content
  • Capitalization (especially of main headings)
  • Tense/Style of writing
  • Recurring/common phrases
  • Variations in words (e.g. UK vs US spelling)
  • And much more

My suggestion  is to use your budget wisely, divide the roles into the areas that people specialize in and you will start off on the good foot in getting the most out of your venture.


1 Comment

Breaking out of the browser

06.21.09 Posted in Marketing Strategy by Karl Camenzuli

Marketinginmalta.com rendered on a iPhonePeople seem to be obsessed with driving traffic and counting visitors while paying little attention to engaging people with content. Anyone that comes to your site comes for a reason, you have a moment to tell your story and keep them coming back for more. In today’s age with so much information how do you successfully do this?

Traditionally we develop a website and expect the visitor to log on via a computer, open the browser and view. Truly successful websites understand that this approach is very limiting and fully embrace that it’s the content that matters not the site.

That is why each company provides numerous ways of accessing their content beyond their websites. YouTube’s embed feature is a great example of this and allows it the ability to reach audiences who may never go to their websites.

Twitter is probably the best example of all. If you use Twitter then ask yourself what percentage of the time do you read tweets (or post them) via the twitter website? If you are like me, then the answer is very rarely.

The lesson here is obvious – as website owners you need to start thinking in terms of a broader web strategy and releasing content from your websites. How then do we do this? Well, lets explore some of the possibilities.

1.    Embrace mobile.

Yeah I know we have been saying it for years but it really is increasing. Devices such as the iPhone have seen phenomenal sales and account for the rapid growth in this area. It allows full rendering of HTML websites however for ease of viewing, its not that difficult to produce a mobile version of your website. If you have a mobile device try it out on marketinginmalta.com to see how it renders the content in a fast easy to access way.

2.    Start a newsletter.

If you don’t already have one then this is an excellent way to keep visitors updated with your offerings. You also know that people have opted into receive content on what you are offering. Make sure when you sent this up you strike a balance in collecting enough information to segment your audience without putting them off the registration process, this way you can deliver more targeted information. Having a newsletter breaks out of the browser and delivers your content in the users email client. Why we are on the subject, why not join mine.

3.    Get blogging.

Blogging allows you give your company a human element, share ideas, keep people updated and interact with your client base. It’s also fantastic for SEO, RSS feeds connected with blogs allow users to subscribe via a number of channels as well as allowing other sites to syndicate your content.

4.    Don’t resist Facebook and those other sort of sites.

Don’t dismiss it as something aimed at the younger market, it might surprise you is that over the last year the number of users between 35-54 has jumped by 276% to over 6 million and growing. This demographic also applies to users in Malta.

Facebook groups – These are ideal for building a dialogue, you can easily invite people to participate and those people in turn can invite others. This makes groups ideally suited for viral marketing. A very good example of a Facebook group is the one for Inspire “Life Coach and NLP”.

Facebook fan pages – Fan pages are basically public profiles for organisations rather than individuals. Unlike groups, pages are public facing. This means non-facebook users can see them and they are indexed by search engines.

Hire an application developer – Facebook allows third parties to build ‘applications’ that can be add to user profiles. The possibility of users embedding your content into their profiles makes this an attractive proposition if you have appropriate content.

5.    Syndicate your content.

As I mentioned before, You Tube do this in an excellent way, however you don’t need to get into video or anything of the sort, you can just as easily write for other websites, magazines and blogs with a reference back to yours. Twitter also allows you to do this perfectly and with a wider reach, you will see that each tweet logs as a comment on this site.

It’s also becoming increasingly unnecessary to limit your content to the written word. Creating audio or video content has become trivial although creating popular content is harder than it first appears. Don’t believe that simply uploading a clip to You Tube will generate millions of views. You need to be work on something that will get people talking, the strategy for this I’ll cover in another post as its something that I’m working on more with a recent client.

Let us know how you are breaking out of the browser and how its helping your company by commenting to this article.


1 Comment

Conversations and monetisation is the name of the game

06.18.09 Posted in Marketing, Marketing Strategy, Relationship Marketing by Karl Camenzuli

Solar PanelMost companies that want to retain a client base are interested in lead generation, the upcoming Trade Fair in Malta is geared towards this very thing. Companies setup fancy stands with demos, and pretty girls handing out information, leaving the visitor walking away with an array of material to browse through at leisure. Personally, this year I will be looking at investing in alternative energy and I’ve got my eye on some large panels to capture those hot Maltese sun rays.

My typical approach will be as follows:

  • Attend the fair, totally clueless on what I want other then the end solution, that’s saving money
  • Browse the stalls and talk to everyone about my needs, maybe rant on about the 90% surcharge
  • Collect lots of information, avoid the sales reps at this stage that try to push products onto me without asking my requirements.
  • Go home and research it online, getting a better understanding on what’s on offer and the level of support I can expect.
  • Select a few companies and see who is most willing to offer me a service

Please note, at this stage cost is not a factor due to the fact that I would much rather invest in a good quality product that gives me a better long term investment.

I’m a good customer to have, no fixed budget and looking to make a long term commitment.

My main concern now is investing in a company that shares my vision in offering a long term commitment.

I’m now browsing websites in order to buy or request information online. I find YOUR website, it offers me the following options:

  • Contact forms
  • Newsletter sign ups
  • Registration to download products and information (include product info and e-books)
  • Referrals to partner sites
  • Landing pages on social networking websites

I spend some time looking through your offerings, join your newsletter sign up and register for more information. You have created a lead, but then I’m done with you I move onto a few of your competitor’s sites and do the same, how now do you impress me to and convert me to a sale?

When you’re constructing lead-generation sites you need to take into account a number of important metrics that can help you understand the behaviours that drive success.

Overall Conversion: This is a calculation that divides leads by site visits. No matter what changes you make to your site, you should always pay close attention to this metric.

Conversion by campaigns: This metric tracks how visitors from different campaigns or visitor segments convert to leads. By comparing them, an analyst can fine-tune messages for different audience segments. This is vital to delivering targeting information especially in newsletter campaigns.

Drivers to the registration process including step-by step: This metric examines the effectiveness of content in driving visitors to the registration process, where they will (you hope) register and become customers. Good analytics programmes will allow you to track at what stage the user drops out of the process. This metric is especially important for the longer registration process and works and in hand in hand with the next one.

Analysis of registration-process dropouts: When people drop out of the registration process, you should find out where they go next. That will tell you what other information people are looking for in the registration process. By presenting that information in context, you can optimize the process.

Conversion of leads to actual customers: In addition to knowing what types of lead-generation option drive that most visitors to register on your site, you should also understand if and how visitors ultimately convert into customers.

Examine and refine your users drop rate and you will see this flourish.


1 Comment

Facebook usernames are good for you

06.12.09 Posted in Notice board, Relationship Marketing, Social Media Marketing in Malta by Karl Camenzuli

Facebook UsernamesI’m reading a lot of negative comments regarding the recent news that Facebook will be introducing usernames both from Facebook users and other professionals. Maybe I’m missing th epoint but I think individuals have to think beyond themselves and start looking at Facebook business platform side. This news is the most exciting news for companies and brands. Imagine MYspace but so much better.

  • Facebook usernames makes it a breeze for people to remember your URL
  • Facebook usernames allow you to create a very customizable landing page
  • Facebook allows you more leverage on exposure
  • Facebook allows you to customize your experience of your page
  • It’s easy to learn how to customize information

If you own a company or want to promote your services then I strongly suggest you get into this and start setting up your profile.


Search our articles